rosenthal infiniti : For the last month I have been looking for a new 96 VTEC Prelude. I wentto 6 different dealers in Southern California. The best dead I could getwas $1700 over invoice plus they wanted to make me pay $1200 to have thestock wheels cromed and $300 for scotch guard. They would not negotiatewith out these extras. So I finally broke down after owning 3 hondas andshopped elsewhere. I have a 96 VW Passat 5 speed on order.Hoda makes great cars but there dealers need to realize that othermanufactures do too.From: ()Subject: Re: I will never buy another Honda. Newsgroups: Date: 1996/04/19 I agree with you :)Many dealers in NY also do the same as dealers in your area (CA)From: ()Subject: Re: I will never buy another Honda. Newsgroups: Date: 1996/04/19 SBC wrote:Couldn't agree more. Some of my most unpleasant car shopping experienceshave been in Honda/Acura showrooms. From the Rosenthal (Vienna, VA)salesman who wouldn't give me my driver's license back (he wanted to keepthere and pressure me) to the Acura West (Glen Burnie, MD) dealer whoSWORE Integras were built in Ohio, to the bozo at Honda Annapolis(Annapolis, MD -- Hillard was his name), who swore to God that a BurgundyAccord had a higher MSRP than a blue one, to the sales manager at Brown'sHonda (Glen Burnie, MD) who insisted that a $500/mo lease was a "steal"for a del Sol Si, I can't think of a Honda salesman I recommend. And thisis a guy who's owned seven of them, and visited, I guess, 12 dealershipsover the years.
rosenthal infiniti : Until recently, I thought this kind of high-pressurem salescrap was partof the bad old days, as none of the BMW, Saab, Lexus, Infiniti, Nissan,Mercedes or Volvo dealers played these games with me last fall. But theHonda dealers still did. They need to get a handle on their sales staffs,and need to do it fast.I think it is mostly supply and demand. I live in a metropoliatn area ofless than one million people, and there are at least 4 Honda and 2 Acuradealers that I can think of. As a result, there are several places to buyyour Accord/Civic/etc, and the dealers are more willing to talk. My dadmanaged to talk the price of his Accord EX down more than $3000 dollarsbecause he could play off the dealers against each other.It seems to me that Honda has a much lower concentration of dealers in UScities. If there is only one dealer within 100 miles and he knows that hecan sell every car on his lot, then guess what? They don't give a damn ifyou don't think their price is fair.I am not trying to defend dealers, but like someone else said it is justeconomics. I am sure that other dealers have this problem. I have beentreated like crap (at a Chrysler dealer - why I didn't end up with aNeon), and I know why it puts people off. It is too bad that car dealershave to exist in the first place.
rosenthal infiniti : P.S. - The Honda dealer that I have has been pretty good. When my lease isup, I may venture back to see what Honda has done to the Prelude :)________________________________________ _____________________________Tom Foottit Computer Systems Engineering Carleton UniversityI agree in principle, but there are over a dozen Honda/Acura dealerswithin a 30 mile radius of Washington DC. I've visited just about all ofthem over the years (well, specifically Annaplois Honda, Brown's Honda(Glen Burnie), Herson's (Rockville - not that bad actually), Tishcer(Laurel), Radley (Fredericksburg), Brown's (Arlington), Bill Page(Annandale -- bunch of crooks and soon to lose their franchise, I hear),Rosenthal (Tyson's Corner), and Lane (College Park). As for Acura, I'vebeen to Annapolis, Tischer (Laurel), Radley (Falls Church) and Acura West(Glen Burnie). The only pleasant experience I ever had with sales was atRadley Acura, and Herson's was at least not-too-painful. I must say,however, that the service at Honda Annapolis has been stellar). Clearly the choices are there, and the salespeople for the most part arerude, ill-informed, and beligerent. This is, of course, one of HondaUSA's strongest market, but the competition has not, imho, improved thebreed.
rosenthal infiniti : Indeed. I've often wondered how things would be if the manufacturers couldsell direct. The closest thing to that, from what I can tell, is fleetsales, which have been painless for me.Well, I wouldn't say that I will never buy another Honda.I bought my first Honda in Oct. 95, it's a 95 Prelude SE. I had problem with thedealer too (Indy Honda, Greenwood, IN). My salesman told me he would throwin floor mats if I buy the car, somehow I had to pay $75 for the "FREE" mats.He also told me that I pay no more than $200 in sales tax (5%) if I trade my carin, well I am paying $25 per month for tax for the next 36 months. By the way,my salesman is in SILVER Level, wonder how honda rates its salesmen.Leather steering wheel cover was standard, but I feel nothing but plastic. Icomplained to Honda in its new owner survey half a year ago, so far nothinghappened. The customer service department has better things to do, I guess.PS. Indy Honda of Greenwood, IN asks $695 for a pair of fog lights which isoption for Accord and Prelude. What's it made of? I bet it's made of Titanium,the matel they use for NSX's connect rods.
rosenthal infiniti : From: ()Subject: Re: I will never buy another Honda. Newsgroups: Date: 1996/04/30 To the people complaining about the service they received at Honda dealerships:As a Honda salesperson myself I offer my sympathy and apologies. It is too bad you are not able to shop in the Portland Or. area at Beaverton Honda owned by Bob Lanphere. You will find many knowladgeable and easy going salespeople (particularly me). We do a very large number of "be back" sales. The reason is that my manager encourages us to respect and cooperate with people who aren't "buying today", no matter what the reason. Hey buying a car is a big decision and you want to make the right one, I didn't buy my new car on the first visit to the showroom either. In fact it took three trips and since my salesperson was understanding and helpful I stuck with him and even sent him other sales over the two years following.Some car salespeople are taught a method that encourages them to believe that if the customer leaves the showroom they won't be coming back. At Beaverton Honda we recognize that a substantial percentage of people will walk out without buying. I conduct myself in a manner such that when they are ready to buy they feel more inclined to see me a second time then to go elsewhere. More car salespeople should work this way.To those of you in the Portland OR area call me at 503-643-5577 and lets schedule an appointment to talk about what you want in a car. Tell your friends too please. Thanks.Jim WarshauerBeaverton HondaPS:Please mention that you found me through the NET.
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